Future Motion Inc - Santa Cruz, California

Wee S.

Das onewheel ist eigentlich ein tolles Produkt. Leider ist der Kundenservice eine Katastrophe. Bei meinem neuen GT waren die Sensoren und Fußpads nicht in Ordnung. Der Händler in Deutschland, bei dem ich das Produkt gekauft hat, hat immer direkt an Future Motion verwiesen. Und dort wurde ich einfach nur für dumm verkauft und ständig hingehalten. Am Ende habe ich ein Ersatzteil selbst bestellt. Eine Erstattung der Kosten für das Ersatzteil wurde abgelehnt. Frechheit! Und einfach nicht in Ordnung.

Nikita L. (.

Great customer service and a repair service team.
I’ve got the Onewheel Pint at Christmas 2024, and after less than one month of careful use it failed to turn on.
I reached the Future Motion support email, and their representative Paul, answered me next day. The whole warranty repair process through the RMA was smooth and clear. It took me 10 days from first email to receive fully functional board back. The service team replaced both - battery and controller modules for a new ones.
Also you could easily observe the status of repair through the FM RMA portal with everything reported there.

Thank you, Paul and the all service team!

Michael N.

Honestly the best product I’ve spent disposable income on in my life. Grew up skating surfing and snowboarding….my city is like a ski resort now. Unbelievable engineering. Definitely not for everyone, but for my old ass (I’m 42 now) the amount of fun it provides is priceless. Stays in lower part of my Tesla trunk perfectly. Thank you for 5 years of joy and counting.

Matthew Q.

Purchased a Pint S for Christmas, charged it up and took it for its first ride and it started throwing an error code & will not turn back on. I understand that sometimes products fail and or companies don’t have proper quality control measures in place regardless I was sent a defect product. After several phone calls & multiple emails containing videos & pictures that future motion had requested, still no resolution. It’s been almost two weeks and tech support is unresponsive / M.I.A. I’m left holding a $2000.00 board that doesn’t work and posting negative reviews everywhere because One Wheel doesn’t seem to care. Avoid this company horrible customer service.

Sam G.

Picked up a One Wheel Pint from Future Motion. Caught fire within 3 days of ownership. House has some fire and smoke damage . All future motion offered was to replace the board with the same model or refund the money. And I am on my own with the fire and smoke damage !! Very disappointed with Future Motion as a company. Employees on the phone were trying to be helpful but seems like their hands were tied up!

Josh P.

I purchased a GT and charged it in excitement of riding. The board got down to 45% and decided to captain Morgan me at about 18mph. After recovering enough to limp myself home, the board wouldn't turn on and would just flash red. I resorted to discord for help and was told the battery cells were likely not balanced. I followed their instructions and the board started functioning as one would expect. This isn't something you should need to deal with when spending $2600 on a board. Save your money and look at the floatwheel or funwheel.

Sean B.

I wonder if the owner of Future Motion’s mother would be proud of her son knowing that he runs a business that doesn’t stand by their product and has hundreds of upset customers. 40 miles on my GT and it’s a 35 pound paperweight. We work hard to spend our money on these products , weeks to save up the high price of an awesome toy just for it to die within the first year. Oh wait, mine died 371 days after I bought it. With 40 miles, always stored inside, battery maintained well, this should not have happened. Shame on this company

James B.

Worse than apple. Future motion forced a firmware update through their app. Ever since, my board has turned on but thrown a footpad sensor error code. Future Motion is of course kind enough to sell me a replacement pair. I'm sure their shareholders love this as a way to generate revenue, but at least one customer is very unhappy. I didn't realize they were allowed to just brick your board with an "update" and then charge you more money just to use the thing you've already bought, but their terms and conditions mean you're basically spending a couple grand just for the option to join their repair ecosystem